Orders

Can I change my order?

Unfortunately, it isn’t possible to change or cancel your order after it has been placed. If you want to add an item to your order, you can do so by placing a new order. Unwanted items can be returned to us after delivery. See the Exchange & Returns page for more information.

Can I cancel my order?

Unfortunately, it isn’t possible to cancel or change your order after it has been placed. Once your order is delivered, your items can be easily returned to us. See the Exchange & Returns page for more information.

Can I purchase items over the phone?

It isn’t possible to place an order by phone. If you are having problems completing your online order, you can call our customer service so one of our employees can assist you. This can be done by calling +31 85 043 0576. We can be reached by telephone on weekdays from 8:30 am to 5:00 pm.

Why didn’t I receive a confirmation of my order?

We are probably still processing your order. This can take up to 60 minutes after you have placed your order. If you haven’t received a confirmation by then and the order confirmation isn’t in the spam filter of your inbox, please contact our customer service.

I have entered an incorrect address. What to do?

Please contact our customer service as soon as possible. If your order hasn’t been processed yet, we’ll change the address. If an order has already been processed or shipped, we will contact DPD to ask if they can return the package to us. Unfortunately, this isn’t always possible. In that case, our customer service will discuss the situation with you in order to find an appropriate solution.

I read on the packing slip in my package that an item is not available. What to do?

Unfortunately, our stock count is not always accurate. If you read on your packing slip that an item from your order is not available, there is insufficient or no stock of the product. We will refund the purchase amount of the item that is not available as soon as possible.