How long do I have a warranty on my purchase with It's all about Christmas?
On all articles that you buy online at It's all about Christmas a legal warranty applies. This means that an article must be in good condition and must function properly with normal use. When you receive an item that’s faulty or damaged, we offer you a suitable solution as soon as possible. Depending on the item, we will do this by replacing or (partly) refunding your purchase amount.
In addition to the legal warranty, certain products, such as pine needle items, are covered by the manufacturer's warranty. A manufacturer's warranty is an extra warranty given by the importer or manufacturer. The manufacturer or importer can set conditions for this warranty. Also, the warranty duration depends on the manufacturer. More information about the factory warranty can be found in the documentation of the article.
- When does the warranty not apply?
You can’t make a claim for replacement or refund when;
- The wear and tear can be considered normal.
- Changes have been made to or in the article, including repairs carried out by third parties other than the service or repair services designated by the manufacturer.
- Defects occurred as a result of improper use.
- Damage has been caused by wilful intent, gross negligence or improper maintenance.
Do you want to use your guarantee? Please contact our customer service.
