Warranty

How long do I have a guarantee on my purchase with It's all about Christmas?

On all articles that you buy online at It's all about Christmas a legal guarantee applies. This means that an article must be in good condition and must function properly with normal use. When you receive an item that’s faulty or damaged, we offer you a suitable solution as soon as possible. Depending on the item, we will do this by replacing or (partly) refunding your purchase amount.

 

In addition to the legal guarantee, certain products, such as pine needle items, are covered by the manufacturer's warranty. A manufacturer's warranty is an extra guarantee given by the importer or manufacturer. The manufacturer or importer can set conditions for this warranty. Also, the warranty duration depends on the manufacturer. More information about the factory warranty can be found in the documentation of the article.

 

  • When no guarantee?

You can’t make a claim for replacement or refund when;

 

- The wear and tear can be considered normal.

- Changes have been made to or in the article, including repairs carried out by third parties other than the service or repair services designated by the manufacturer.

- Defects occurred as a result of improper use.

- Damage has been caused by wilful intent, gross negligence or improper maintenance.

 

Do you want to use your guarantee? Please contact our customer service, by sending an e-mail to customerservice@itsallaboutchristmas.com or calling +31 85 043 0576. We can be reached by telephone on weekdays from 8:30 am to 5:00 pm.

Do I get a guarantee on my store purchase?

You will receive a legal guarantee on all items you buy in our stores. Despite our good care and quality control, it’s possible that an article doesn’t have the quality that we strive for. It is best to go back to the store where you bought the item with the item and the receipt. Our employees will take a look at the article there, assess the problem and discuss an appropriate solution with you.

No guarantee when?

- The wear and tear can be considered normal.

- Changes have been made to or in the article, including repairs carried out by third parties other than the service or repair services designated by the manufacturer.

- Defects occurred as a result of improper use.

- Damage has been caused by wilful intent, gross negligence or improper maintenance.

What’s the term of manufacturer’s guarantee on my purchase?

In addition to the legal guarantee, the manufacturer's warranty applies to certain items. A manufacturer's warranty is an extra guarantee given by the importer or manufacturer. The terms and conditions of the manufacturer's warranty can be found in the manufacturer's documentation supplied.

What is the guarantee certificate for my item?

The guarantee certificate is the invoice of your order. Make sure that you keep the guarantee certificate, during the warranty period.